Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Cleaninghouse Solutions collects, uses, and protects your personal information when you visit our website or use our services.
Last Updated: December 2024
1. Introduction
Cleaninghouse Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website cleaninghouse.world or use our professional cleaning services.
This policy applies to all information collected through our website, mobile applications, email communications, phone calls, and in-person interactions. By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Quick Overview
- We collect only necessary information
- Your data is never sold to third parties
- You control your personal data
- Industry-standard security measures
2. Information We Collect
Personal Information
- Contact Information: Name, email address, phone number, postal address
- Property Details: Address of cleaning location, property size, special requirements
- Service Preferences: Cleaning frequency, preferred times, specific cleaning needs
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
Automatically Collected Information
- Website Usage Data: Pages visited, time spent on site, click-through rates
- Cookies and Tracking: Session cookies, preference cookies, analytics tracking
How We Collect Information
Direct Collection
Forms, phone calls, email communications, and service requests
Automatic Tracking
Cookies, analytics tools, and website interaction monitoring
Third-Party Sources
Payment processors, marketing partners, and service providers
3. How We Use Your Information
Primary Uses
Service Delivery
To provide, maintain, and improve our cleaning services, schedule appointments, and fulfill your service requests.
Communication
To send you service confirmations, appointment reminders, billing information, and respond to your inquiries.
Payment Processing
To process payments, manage billing, and maintain financial records for our services.
Customer Support
To provide customer service, resolve issues, and address any concerns you may have about our services.
Secondary Uses
Marketing Communications
To send you promotional materials, newsletters, and information about new services (with your consent).
Service Improvement
To analyze usage patterns, improve our website functionality, and enhance our cleaning processes.
Legal Compliance
To comply with legal obligations, tax requirements, and industry regulations.
Security and Fraud Prevention
To protect against fraud, unauthorized access, and other security threats.
Important Notice
We will never use your personal information for purposes other than those described in this policy without obtaining your explicit consent. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Information Sharing and Disclosure
When We May Share Your Information
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors for secure transaction handling
- Cloud storage providers for data backup and security
- Email marketing platforms for communication purposes
- Customer service tools for support management
- Analytics providers for website performance monitoring
Legal Requirements
We may disclose your information when required by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government investigations or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
- Emergency situations involving immediate danger
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction. We will notify you of any such change and update this policy accordingly.
We Never Share For:
- Third-party marketing campaigns
- Data broker sales
- Social media targeting
- Advertising purposes
- Any commercial purposes outside our services
5. Data Security and Protection
Security Measures We Implement
Encryption
All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and storage. Payment information is processed through PCI-DSS compliant systems.
Access Controls
Strict access controls ensure that only authorized personnel can access your personal information. All employees undergo background checks and privacy training.
Regular Backups
Automated daily backups with secure offsite storage ensure your data can be recovered in case of system failures or disasters.
Additional Security Practices
Monitoring and Auditing
Continuous monitoring of our systems for suspicious activities, regular security audits, and vulnerability assessments to maintain the highest security standards.
Data Retention
We retain your personal information only as long as necessary to provide services and meet legal obligations, then securely delete or anonymize the data.
Incident Response
In the unlikely event of a security breach, we have procedures to quickly contain, investigate, and remediate the issue while notifying affected users as required by law.
Your Data Security is Our Priority
While we implement comprehensive security measures to protect your personal information, please remember that no method of transmission over the internet or electronic storage is 100% secure. We continuously update our security practices to stay ahead of emerging threats.
6. Your Rights and Choices
Right to Access
You have the right to request a copy of the personal information we hold about you, including details on how we use it.
Right to Rectification
You can request corrections to any inaccurate or incomplete personal information we have about you.
Right to Erasure
You can request that we delete your personal information, subject to certain legal obligations and retention requirements.
Right to Restrict Processing
You can ask us to limit how we use your personal information in certain circumstances.
Right to Data Portability
You can request a copy of your data in a structured, machine-readable format for transfer to another service provider.
Right to Object
You can object to certain types of data processing, particularly for marketing purposes.
How to Exercise Your Rights
Contact Us Directly
Email: [email protected]
Phone: +1 646 218 4390
Address: 450 Lexington Ave, New York, NY 10017, United States
Hours: Mon-Sun: 08:00 - 20:00
Response Timeline
We will respond to your request within 30 days of receipt.
For complex requests, we may extend this period by an additional 30 days with prior notice.
All responses will be provided in writing, either via email or postal mail.
Most requests are processed free of charge, though we may charge a reasonable fee for excessive or unfounded requests.
7. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, security, and user authentication. These cannot be disabled.
Performance Cookies
Help us understand how visitors interact with our website by collecting anonymous usage data.
Functional Cookies
Remember your preferences and settings to provide a personalized experience.
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness. These require your consent.
Managing Your Cookie Preferences
Cookie Consent Options
Browser Settings
You can also control cookies through your browser settings:
- Block all cookies
- Block third-party cookies only
- Delete cookies when you close your browser
- Receive notifications when cookies are set
Note: Disabling certain cookies may affect website functionality and your user experience.
Third-Party Tracking
Google Analytics
Helps us understand website traffic and user behavior patterns.
Email Marketing
Tracks email engagement and helps us improve our communications.
Performance Monitoring
Ensures our website loads quickly and functions properly.
8. International Data Transfers
Cleaninghouse Solutions operates primarily from the United States, but we may transfer your personal information to countries outside your country of residence for processing and storage.
When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Transfer Safeguards
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by regulatory bodies
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
Important Notice
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Post the updated policy on this page
- Update the "Last Updated" date at the top of the policy
- Notify you via email if the changes are material
- Provide a summary of key changes when appropriate
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Information
Get in Touch
Our Address
450 Lexington Ave
New York, NY 10017
United States
Phone Number
Email Address
Business Hours
Monday - Sunday: 08:00 - 20:00
Privacy Questions?
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and will respond to your inquiry promptly.
What to Include in Your Message
- Your full name and contact information
- A clear description of your question or concern
- Any relevant account or service details
- Whether you're making a formal privacy request
Response Commitment
We aim to respond to all privacy-related inquiries within 2 business days. For complex issues, we may require additional time but will keep you informed throughout the process.
Thank You for Trusting Cleaninghouse Solutions
We are committed to maintaining your trust through transparent privacy practices and responsible data handling. Your peace of mind is our priority as we provide you with exceptional cleaning services.
Secure & Protected
Your data is safeguarded with enterprise-level security
Always Available
24/7 support for your privacy concerns
Customer Focused
Your rights and choices are always respected